Privacy Policy & TrustChildCare.ca

/Privacy Policy & TrustChildCare.ca
Privacy Policy & TrustChildCare.ca2016-10-21T17:03:18+00:00

This privacy statement explains our privacy practices for our website TrustChildCare.ca.

We are committed to protecting and respecting the privacy of our website visitors. For that reason we have taken, and will continue to take, measures that protect the privacy of personal information held by us.
We regularly review our policies and pracitices, your comments are always welcome. We reserve the right to change this privacy statement at any time. we will alert you that changes have been made by indicating at the top of the privacy statement the date that it was last updated. We encourage you to review our privacy statement to make sure that you understand how information that you provide will be used.

This privacy statement provides you with details regarding: 1) When we collect personal information 2) why we collect personal information; 3) sharing of personal information; 4) the steps that we take to ensure that access to that information is secure; 4) how you can access personal information pertaining to you; and 5) who you should contact if you have questions and concerns about our policies or practices.

Through our Online Request for Information Form we collect the following personal information through the Trust Child Care Website.

Definition of Personal Information as it pertains to our website:

Personal information means information that would identify a specific individual or information that can be directly associated with an individual. Personal information does not include aggregate information from which individual identities have been removed.

1) When do we collected personal information and what information do we collect?

We do not automatically gather any personal information from you, except when it is provided to us voluntarily by the site visitor with their consent. Site visitors can visit the public sections of our website without revealing any personal information. Trust Child Care does reserve the right, however, to collect and perform statistical analysis of the internet traffic of the Trust Child Care website for its internal use. However, information collected does not allow Trust

Child Care to identify any individual or any personal information of the visitor.

We collect the following information about you:

  • Name
  • Phone Number
  • Email Address
  • Date of Birth/Age of your child
  • Gender of your child

When you visit our web site, we also collect:

  • information about your computer, including your IP address, and computer information

2) The main reasons we collect personal information from you are:

  • To begin the application process
  • so that we can contact you and provide you with further information regarding our business
  • Customer service

3) Sharing of personal information

  • If it’s a necessary part of any of these transactions, we may disclose your information to another company. For example, passing on your name and address to a courier company to complete a delivery.
  • We will disclose personal information if a law, regulation, search warrant, subpoena or court order legally authorizes us to or requires us to do so.
  • We do not sell, rent, share or disclose the personal information we hold or make personal information available to others without your consent.

We also may use your personal information for other, secondary reasons, including:

To complete a the enrolment process

  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address
  • Banking information

Customer service

  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address
  • Customer satisfaction info

Customer relationship management

  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address
  • Customer satisfaction info

Application forms

  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address
  • Date of Birth/Age
  • Gender
  • Banking information

Complaints

  • Customer satisfaction info

Because it is required by law

  • Health/medical information

4) How long do we hold personal information?

Personal information is retained only for as long as is necessary for the purpose set out above. When no longer required, we will destroy, erase, or de-personalize the information. Legal requirements may necessitate our retaining some or all of the personal information when hold for a period of time that is longer than we might otherwise hold it.

Accuracy
To ensure that the personal information you provided is accurate, complete and up to date, we urge you to provide us with updates regarding such information and to inform us of any errors affecting the personal information that we hold.

Security Measures
We will continue to keep in place security measures in an effort to protect the personal information held by us from unauthorized use, access, disclosure, distribution, loss or alteration. Access to personal information will be restricted to our authorized personnel who require the information in order to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of this duties.

Accessing personal information
Trust Child Care website visitors are entitled to access their personal information held by us. You can access your personal information by making a written request to us. We will generally respond to your request for information within 30 business days, unless, for reasons beyond our control, a longer response time is necessary, in which case, you will be advised accordingly.

Complaint Process
If you are not completely satisfied with or wish to submit comments concerning this privacy statement or its application by us, we invite you to convey your concerns or suggestions to: Trust Child Care Centre, 29 Birch Ave, Toronto, Ontario, M4V 1E1 Attention Privacy Officer. We will reply as quickly as possible and inform you of the steps, if any, that have been or will be taken in order to address the concern of implement the suggestion.